To sync files between Office 2011 for Mac and OneDrive, you need an app called OneDrive. This app is available for free at the App Store. After you download and install the OneDrive app to your Mac, you can tell the app which folders on OneDrive you want to sync on your Mac.
Technical Level: Basic Summary Self-help steps to resolve OneDrive synchronization issues in MAC OS X Details First thing to try Let's start with general troubleshooting steps: First of all, please review the article below and try the provided troubleshooting steps:. If none of the steps in the article above wouldn't help, please try to unlink the account by choosing Sign Out from the OneDrive app menu bar. Then sign-in back again. If this would not help, try to re-install the app.
In order to un-install it, just drag the OneDrive app to the Recycle Bin. Then you will have to download the app.
Second attempt Perform a clean OneDrive installation. Unlink OneDrive by click OneDrive icon, choose Preferences, then About, click Unlink. Remove the app by following these steps:. Open the Applications folder. Drag the blue OneDrive cloud to the trash. Enter your MAC credentials.
Remove the additional OneDrive files. Press Apple (COMMAND) + SHIFT+ G in finder, or use Terminal. Go to /Users//Library/Containers. Find the 2 folders. com.microsoft.skydrive-mac. com.microsoft.SkyDriveLauncher. Drag them to the trash.
![Responding Responding](/uploads/1/2/3/8/123847666/850713213.png)
Remove the locally stored OneDrive folder. If you installed with the default settings, there will be the OneDrive folder under your name. Drag it to the trash. Now, you can re-install OneDrive from.None of these steps actually delete your files from OneDrive but you should always have a back-up of all your files, just in case you ever lose access to your OneDrive. However, all data that was synced before will need to re-sync after following these steps. Files that have not yet been synced won't be on your OneDrive yet, so those won't be recovered if you follow these steps.
Third attempt Please check if the issue can be reproduced using another Microsoft account. Then try to create new Mac user profile (if you are not sure how to do it, you will have to obtain the steps from Apple help pages or customer support) and install OneDrive on that new user profile. It might worth to try using OpenDNS servers, too. Please try changing your DNS servers to:. 208.67.222.222 (or resolver1.opendns.com).
208.67.220.220 (or resolver2.opendns.com) To read more about OpenDNS, please click here to review. Contact support If none of the steps above help to resolve your issue, please contact OneDrive support by clicking. Please include as much information as possible in the very first contact; this will help to resolve your case quicker:. What operating system is affected?. Have you tried to perform all the troubleshooting steps available in this article? Please mention if you could not complete one or another troubleshooting step. Does it affect another Microsoft account?
(You will have to disconnect that account and re-connect with another, preferably new; see steps above). Do you synchronize this account somewhere else? If yes, do you have similar issues on any of the other devices / computers?. Do you see error code or error text?. Does the sync issue affect all files or just some?
Specific format, size?. Do you have any issues when using same account in OneDrive web version?. Do not hesitate to provide. Other information that you find valuable. I had a recent issue on OS X where OneDrive became totally unresponsive. Clicking on the cloud icon on the top bar wouldn't even bring up a menu. Nothing had changed with my mac other than there being a onedrive update which kept failing to install for no real reason.
After an uninstall/reinstall the cloud icon would produce a menu but it would continually report 'starting onedrive' yet still not sync. Following some MS tech support a clean install of onedrive using a separate download has solved the problem.
That's removing all traces of onedrive as per above instructions, except the onedrive folder (step 4), and downloading the installation package direct from MS instead of through the app store. Note: Under Second attempt there is no mention of installing onedrive. Be handy if the link to the MS download page was here. It also states in step 4 to remove the locally stored OneDrive folder which is terrible advice without explaining the implications. This will remove ALL the data in there, including anything that hasn't sync'd, and is an unnecessary step as OneDrive can merge it with the new installation without forming duplicates.
Note If you allow your users to sync personal OneDrive accounts, the update process described in this article and any settings you select apply to all instances of the sync client. The sync client installed from the Mac App Store follows a separate update process. After we finish rolling out updates within the Production ring, we publish them to the Mac App Store, where they're immediately released to everyone.
How we release updates through multiple rings After we validate updates through rings within Microsoft, we release them to the first public ring, Insiders. To try these latest features, join the or the program. It takes about 3 days to roll out to this ring. Later, we release to organizations in the default update ring, Production. We roll them out to a small percentage of users in the ring at first, and slowly roll them out to everyone in the ring. This typically takes one to two weeks. At each increase along the way, we monitor telemetry for quality assurance purposes.
In the rare case we detect an issue, we suspend the release, address the issue, and release a new update to users in the same order. After updates have completely rolled out within the Production ring, we release them to the next ring, Enterprise.
The Enterprise ring provides builds that have been monitored throughout the Production rollout, so fewer releases are suspended. The Enterprise ring also lets you as an admin:. Control when you deploy updates (within 60 days of their release). Deploy new versions from an internal network location to avoid using Internet bandwidth.
(If you don't deploy an update after 60 days, it will be automatically downloaded and installed.) However, as the slowest ring, the Enterprise ring receives performance improvements, reliability fixes, and new features last. Note Microsoft reserves the right to bypass the 60-day grace period for critical updates. To learn how to set the Enterprise ring for the Windows sync client using Group Policy, see. To learn how to set it for the Mac sync client, see. For info about the Office 365 update process, see. For info about the Windows 10 update process, see. How the sync client checks for and applies updates The OneDrive sync client checks for available updates every 24 hours when it's running.
If it has stopped and hasn't checked for updates in more than 24 hours, the sync client will check for updates as soon as it's started. Windows 10 also has a scheduled task that updates the sync client even when it's not running. To determine if an update is available, the OneDrive sync client checks if:. The latest version released to the update ring is higher than what's installed on the computer. If the installed version is too old to be updated to the current version, the sync client will first be updated to the minimum version within the ring. The update is available to the computer based on the rollout percentage we set within the ring.
If both of these are true, OneDrive downloads the update to a hidden folder without any user interaction. After the download is complete, OneDrive verifies and installs it. If OneDrive is running, it's stopped and then restarted. Users don't need to sign in again, and they don't need administrative rights to install the update. For info about the latest releases, see. Note To apply sync client updates, computers in your organization must be able to reach the following: 'oneclient.sfx.ms' and 'g.live.com.'
Make sure you don't block these URLs. They are also used to enable and disable features and apply bug fixes. Deploying updates in the Enterprise ring At any given time, the next planned Enterprise ring release is published on the page with a link to the corresponding installer and the target date when that version will be released. On the specified date, the 'Rolling out' version for the Enterprise ring becomes the new minimum. All sync clients below that version will automatically download the installer from the Internet and update themselves.
To deploy an updated version of the sync client for Windows, run the following command using System Center Configuration Manager: Execute OneDriveSetup.exe /update /restart Where pathToExecutable is a location on the local computer or an accessible network share and OneDriveSetup.exe is the target version downloaded from the release notes page. Running this command restarts OneDrive.exe on all computers. If you don't want to restart the sync client, remove the /restart parameter.
See for tips on how to set up the SCCM deployment package. To deploy an updated version of the sync client for Mac, deploy the OneDrive.pkg with the target version by using your MDM solution.